Leisure, Recreation and Lifestyle Management
Lesson Topic 1: Recreation & Leisure: Definition
How do we define Leisure?
Leisure is...
… a time during which somebody has no obligations or work responsibilities, and therefore is free to engage in enjoyable activities.
… is time spent away from business, work, and domestic chores. It also excludes time spent on necessary activities such as EATING , SLEEPING and, where it is compulsory, EDUCATION.
Recreation
… refers to the time spent in an activity one loves to engage in, with an intent to feel refreshed.
… it is a break from monotony and a diversion from the daily routine.
… it is a positive change from the stereotypical lifestyle and involves an active participation in entertaining activities that one is interested in.
… recreational activities give enjoyment because, while recreating one engages in something he likes.
… they are a source of joy and they provide relaxation to one's mind and body.
Common Areas of Recreation & Leisure include:
Sports (Team sports, Individual sport) ● Camping and Ecologic pursuits ● Exercise ● Food and Dining ● Festivals and Fairs ● Art, Crafts, and Sewing ● Social clubs ● Shopping ● Media Entertainment (Books, Magazines, Movies, Television, Music and Theater & Drama) ● Collecting Antiques and Hobbies ● Gaming (Casinos, Computer/Interactive, Gaming Systems) ● Literature ● Family Activities ● Vacations ● Volunteering
What are Recreational Facilities?
A public facility for recreation.
A building or place that provides a particular service, or is used in a particular industry.
Active Recreation is about engaging in adventure sports or outdoor games.
Passive Recreation involves activities like strolling on the beach or taking a walk on the riverside.
Lesson Topic 2: Key Components of the Leisure and Recreations Industry
7 Key Components of the Leisure Industry
Leisure and Recreation Industry is composed of two important component:
Factors Promoting the Growth of Recreation:
Two Types of Recreation:
Passive Recreation
involves activities like strolling on the beach or taking a walk on the riverside
Active Recreation
is about engaging in adventure sports or outdoor games.
Recreational activities can also be classified as:
Indoor Recreation
Outdoor Recreation
Recreation can be done in two ways:
Recreation Facilities can be classified as:
Commercial Recreation
The provision of recreation-related products or services by private enterprise for a fee, with the long-term intent of being profitable.
Non-commercial Recreation
refers to an activity or entity that does not in some sense involve commerce, at least relative to similar activities that do have a commercial objective or emphasis.
It includes voluntary organization, campus, armed forces, and employee recreation, as well as recreation for special populations.
Economic, Social & Environmental Impacts of Leisure and Recreation:
Negative Impacts Leisure and Recreation:
Lesson Topic 3: Overview on the Different Leisure and Recreation Facilities
Leisure Facilities can also be important nationally and address the needs of the people of the area and sometimes beyond.
The 6 Different Categories of National Leisure Facilities are:
Recreation Center for Excellence
Each center provides elite athletes with a range of specialist facilities, equipment, expertise and residential accommodation suitable for training and competition.
Sports Venues
Sports venues are where competitors such as races take place; is a building, structure, or place in which a sporting competition is held.
Arena ● Baseball Park ● Bullring Gym ● Ice Hockey Arena ● Motorsport Venues (Autodrome) ● Horse racing Venues (Hippodrome) ● Shooting Range ● Speed Skating Rink ● Stadium Swimming Pool
Museums and Galleries
A Museum is an institution that cares for (conserves) a collection of artifacts and other objects of scientific, artistic, cultural, or historical importance and makes them available for public viewing through exhibits that may be permanent or temporary.
Tourist Attractions
Tourist Attraction is a place of interest where tourists visit, typically for its inherent or exhibited cultural value, historical significance, natural or built beauty, or amusement opportunities.
Theme Parks
An Amusement Park is more elaborate than a simple city park or playground, usually providing attractions meant to cater specifically to certain age groups, as well as some that are aimed towards all ages.
Theme Park is a specific type of amusement park that are usually much more intricately themed to a certain subject or group of subjects than normal amusement parks.
Historic Sites
Lesson Topic 4: Understanding Leisure and Recreations Clientele
Effective Customer Service
All leisure and recreation facilities need to make sure that their customers are happy with the service they receive.
In order to do this, they must have effective customer service.
this includes…
Meeting Customers’ Needs
When using a leisure and recreation facility, customers will expect effective service and will have a variety of needs.
for example:
They need to feel welcome – it is important that all the staff are friendly and helpful.
They need to pay a fair price – it is essential that the customers do not feel that they have been charged too much and that the price is similar to that of other leisure and recreation facilities of the same kind.
Customer who think that they have been overcharged will probably never come back.
They need to receive a good quality service – it is important that customers leave the facility feeling satisfied and that they have received the service they expected.
They need to get reliable and honest information – never lie to customers about the service or give a false impression.
for example:
a hotel that describes its location as being “near the sea” when in fact it is at least a 20 – minute walk away.
Lesson Topic 5: Ensuring Health and Safety
Health and Safety is one of the most important things that leisure and recreation facilities must consider. It includes the health and safety of:
Customers
Leisure and Recreation customers often take part in activities which could involve some risks, for example:
There are also other things that may be a risk that are not so obvious, for example:
Staying in a hotel
If there is fire, it is important that the guests know where the fire exits are.
Eating food
It needs to be cooked properly in a clean environment to avoid poisoning.
Traveling by coach
The vehicle should be roadworthy.
Visiting historic sites.
There may be dangers from crumbling walls or poor paving which must have warning signs for customers.
Going on rides at a theme park
If the equipment is not checked regularly it could be extremely dangerous.
When people visit a leisure and recreation facility, they often have to leave their possessions somewhere safe.
It is important that they can trust the staff to look after their belongings and not to worry that they may get stolen or lost.
Some examples of customer security include:
Self and Colleagues
It is just as important to look after yourself and the people you work with, as it is to look after customers. You can do this by:
Benefits of providing Excellent Customer Service
Providing effective customer service can cost a lot of money but can also bring many benefits to the facility, its staff and customers including:
Benefits of Providing Organization
Any facility that is spending money in order to provide effective customer service will hope to:
How do we define Leisure?
Leisure is...
… a time during which somebody has no obligations or work responsibilities, and therefore is free to engage in enjoyable activities.
… is time spent away from business, work, and domestic chores. It also excludes time spent on necessary activities such as EATING , SLEEPING and, where it is compulsory, EDUCATION.
Recreation
… refers to the time spent in an activity one loves to engage in, with an intent to feel refreshed.
… it is a break from monotony and a diversion from the daily routine.
… it is a positive change from the stereotypical lifestyle and involves an active participation in entertaining activities that one is interested in.
… recreational activities give enjoyment because, while recreating one engages in something he likes.
… they are a source of joy and they provide relaxation to one's mind and body.
Common Areas of Recreation & Leisure include:
Sports (Team sports, Individual sport) ● Camping and Ecologic pursuits ● Exercise ● Food and Dining ● Festivals and Fairs ● Art, Crafts, and Sewing ● Social clubs ● Shopping ● Media Entertainment (Books, Magazines, Movies, Television, Music and Theater & Drama) ● Collecting Antiques and Hobbies ● Gaming (Casinos, Computer/Interactive, Gaming Systems) ● Literature ● Family Activities ● Vacations ● Volunteering
What are Recreational Facilities?
A public facility for recreation.
A building or place that provides a particular service, or is used in a particular industry.
Active Recreation is about engaging in adventure sports or outdoor games.
Passive Recreation involves activities like strolling on the beach or taking a walk on the riverside.
Lesson Topic 2: Key Components of the Leisure and Recreations Industry
7 Key Components of the Leisure Industry
- Home-based Leisure
- _Visitor Attractions
- Children's Play Activities
- Catering
- Countryside Recreation
- Arts and Entertainment
- Sports and Physical Recreation
Leisure and Recreation Industry is composed of two important component:
- Leisure and Recreation Facilities
- Leisure and Recreation Activities
Factors Promoting the Growth of Recreation:
- Increase in discretionary time
- Influence of Technology
- Public Interest in Health & Fitness
- Commodification of Leisure
- Therapeutic Recreation Service
- New Leisure Roles for Women
Two Types of Recreation:
Passive Recreation
involves activities like strolling on the beach or taking a walk on the riverside
Active Recreation
is about engaging in adventure sports or outdoor games.
Recreational activities can also be classified as:
Indoor Recreation
Outdoor Recreation
Recreation can be done in two ways:
- Alone
- Group
Recreation Facilities can be classified as:
Commercial Recreation
The provision of recreation-related products or services by private enterprise for a fee, with the long-term intent of being profitable.
Non-commercial Recreation
refers to an activity or entity that does not in some sense involve commerce, at least relative to similar activities that do have a commercial objective or emphasis.
It includes voluntary organization, campus, armed forces, and employee recreation, as well as recreation for special populations.
Economic, Social & Environmental Impacts of Leisure and Recreation:
- Outside Capital is attracted
- Local Economy is Stimulated
- Employment Opportunities
- Recreation Opportunities increase
- Tax Revenues increase
- Property Values increase
- Economic Multiplier Improves
Negative Impacts Leisure and Recreation:
- High failure rates result in unemployment/low economy
- Local roads, utilities, etc. can become overburdened
- Crime can increase
- Natural resources can be overused
- Undesirable types of commercial recreation may appear.
Lesson Topic 3: Overview on the Different Leisure and Recreation Facilities
Leisure Facilities can also be important nationally and address the needs of the people of the area and sometimes beyond.
The 6 Different Categories of National Leisure Facilities are:
- Recreation Center for Excellence
- Sports Venues
- Museums and Galleries
- Tourist Attractions
- Theme Parks
- Historic Sites
Recreation Center for Excellence
Each center provides elite athletes with a range of specialist facilities, equipment, expertise and residential accommodation suitable for training and competition.
Sports Venues
Sports venues are where competitors such as races take place; is a building, structure, or place in which a sporting competition is held.
Arena ● Baseball Park ● Bullring Gym ● Ice Hockey Arena ● Motorsport Venues (Autodrome) ● Horse racing Venues (Hippodrome) ● Shooting Range ● Speed Skating Rink ● Stadium Swimming Pool
Museums and Galleries
A Museum is an institution that cares for (conserves) a collection of artifacts and other objects of scientific, artistic, cultural, or historical importance and makes them available for public viewing through exhibits that may be permanent or temporary.
Tourist Attractions
Tourist Attraction is a place of interest where tourists visit, typically for its inherent or exhibited cultural value, historical significance, natural or built beauty, or amusement opportunities.
Theme Parks
An Amusement Park is more elaborate than a simple city park or playground, usually providing attractions meant to cater specifically to certain age groups, as well as some that are aimed towards all ages.
Theme Park is a specific type of amusement park that are usually much more intricately themed to a certain subject or group of subjects than normal amusement parks.
Historic Sites
- A Historic Site is any building, landscape, site or structure that is of local, regional, or national significance.
- A Historic Site is an official location where pieces of political, military or social history have been preserved.
- Historic Sites are usually protected by law, and many have recognized with the official national historic site status.
Lesson Topic 4: Understanding Leisure and Recreations Clientele
Effective Customer Service
All leisure and recreation facilities need to make sure that their customers are happy with the service they receive.
In order to do this, they must have effective customer service.
this includes…
- Meeting customers’ needs
- Ensuring health and safety (of customers, self, colleagues and facility)
- Ensuring security (of customers, self, colleagues, facility and information)
Meeting Customers’ Needs
When using a leisure and recreation facility, customers will expect effective service and will have a variety of needs.
for example:
They need to feel welcome – it is important that all the staff are friendly and helpful.
They need to pay a fair price – it is essential that the customers do not feel that they have been charged too much and that the price is similar to that of other leisure and recreation facilities of the same kind.
Customer who think that they have been overcharged will probably never come back.
They need to receive a good quality service – it is important that customers leave the facility feeling satisfied and that they have received the service they expected.
They need to get reliable and honest information – never lie to customers about the service or give a false impression.
for example:
a hotel that describes its location as being “near the sea” when in fact it is at least a 20 – minute walk away.
Lesson Topic 5: Ensuring Health and Safety
Health and Safety is one of the most important things that leisure and recreation facilities must consider. It includes the health and safety of:
- Customer
- Self
- Colleagues
- Facilities
Customers
Leisure and Recreation customers often take part in activities which could involve some risks, for example:
- Swimming
- Horse riding
- Rock climbing
- Gym work out
There are also other things that may be a risk that are not so obvious, for example:
Staying in a hotel
If there is fire, it is important that the guests know where the fire exits are.
Eating food
It needs to be cooked properly in a clean environment to avoid poisoning.
Traveling by coach
The vehicle should be roadworthy.
Visiting historic sites.
There may be dangers from crumbling walls or poor paving which must have warning signs for customers.
Going on rides at a theme park
If the equipment is not checked regularly it could be extremely dangerous.
When people visit a leisure and recreation facility, they often have to leave their possessions somewhere safe.
It is important that they can trust the staff to look after their belongings and not to worry that they may get stolen or lost.
Some examples of customer security include:
- At a bowling alley, people leave their shoes at the reception.
- In the hotel, people leave their clothes in their rooms and sometimes put things of value in the hotel safe.
- When visiting a museum, customers sometimes have to leave all their bags at the reception.
- A lot of customers have to leave their cars in a car park when visiting a facility.
- At a gym, swimming pool or sports center, customers usually place their belongings in a locker.
- When flying somewhere, all hand luggage is put through a special x – ray machine to check the contents.
- Most night clubs employ doormen to stop unwanted visitors.
- Information leaflets about the potential dangers when visiting a foreign country are often given to tourists.
Self and Colleagues
It is just as important to look after yourself and the people you work with, as it is to look after customers. You can do this by:
- Making sure you are properly trained to do the different types of tasks.
- Putting equipment away carefully in a correct place.
- Making sure that you know about the different health and safety rules and emergency procedures at your workplace.
- Always wearing and using the correct equipment.
- Reporting anything to your supervisor that you think maybe dangerous to others
Benefits of providing Excellent Customer Service
Providing effective customer service can cost a lot of money but can also bring many benefits to the facility, its staff and customers including:
- Increased sales
- Enhanced reputation
- Increased job satisfaction
- Increased customer satisfaction
- Safe and secure environment
Benefits of Providing Organization
Any facility that is spending money in order to provide effective customer service will hope to:
- Increase in the number of sales
- Improve their reputation
- Gain repeat business